Customer Service Agent

Amsterdam

Full-time

Permanent employee

About the job

The Customer Service Agent for TSC Life is responsible for the Order-to-Cash process and ensures accurate and compliant handling of customer orders from placement through invoicing by managing order entry, supply chain check, logistic tracking, problem solving, and communication to guarantee timely and customer satisfaction. This position if for the distributors department.

What will you do?

Fully responsible for the Order to Cash order entry for our distributors.
Preparing shipments administratively in the ERP system, enabling Warehousing to pick and prepare goods for physical dispatch
Identifying potential stock shortages and reporting them to the Planning department
Invoicing delivered goods to customers
Updating the annual customer shipping information Excel file
Managing and improving internal processes related to the customer service function
Continuously improving own administrative skills and accuracy
Providing customers with information regarding product availability and order status
Maintaining close contact with Warehousing, Quality Assurance, Quality Control, Finance, Planning, Sales, and Product Management

What do you bring?

Education level: MAVO/HAVO (equivalent to lower secondary/vocational education)
Excellent command of English both written and spoken. French, German and/or Dutch as preferred.
Accurate, stress-resistant, and customer-oriented
Strong computer skills; proficient in Microsoft Office
Experience with ERP system Business Central
Build a strong relation with all our stakeholders.
Team player and autonomous.

What we offer?

A dynamic and international work environment, based in Amsterdam.
A hybrid working model offering flexibility.
The opportunity to be part of a growing company with a meaningful mission in healthcare innovation.
A collaborative and supportive team culture.
Competitive compensation and benefits package.
Direct impact on improving patient outcomes across the world.

Do you want to refer someone for this job?

https://tsc-life.app.personio.com/recruiting/applications/refer

Ready to make an impact?

At TSC Life, every order matters because behind every shipment is the potential to improve or save lives. If you are motivated by accuracy, teamwork, and customer satisfaction, and want to contribute to a growing company with a meaningful purpose, we invite you to apply and become part of our journey.

The vacancy will remain open until 9 October 2026. Following the closing date, we will begin the selection process and carefully review all applications.

Acquisition in response to this vacancy is not appreciated.

About us

We are a global leader in the medical industry, commited to support sustainable and accessible patient care.

Our mission is to drive innovation by creating evidence-based solutions that empower healthcare professionals to improve patient outcomes. With a bold vision of touching the lives of 25 million patients annually, we aim to disrupt the healthcare market through agility, integrity, and reliability. Our commitment to continuous improvement ensures that we not only meet but exceed the expectations of our partners, patients, and stakeholders, fostering a healthier, more sustainable future for all.

Our core values

Our Mission: We drive innovation to revolutionize sustainable, accessible patient care. We develop cutting-edge, evidence-based solutions that empower healthcare professionals to improve patient outcomes, ensuring that high-quality care is both accessible and sustainable.

Our Vision: Independent, disruptive innovator with 25 million patients per year benefiting from our products. We are a magnet for talent. We push medical technology forward, improving patient care with transformative solutions. Our commitment to excellence and bold vision position us as a leading disruptor in healthcare.